I had a very poor experience with Firestone recently. I called on a Monday to check and see if they had any tires in stock in the size I needed. Set me up for an appointment on Thursday. I show up for the appointment at 8am Thursday morning all to be told they have NONE of the tires in stock for my car and that there was no note of a size needed. It wasn't the clerk at the counters fault as he was not who I spoke with, but, very disappointing. I woke up early ( for me) to get something done before work and changed my schedule around all to be told they couldn't help me. Told me they could have them by that afternoon but I had to work 10-8:30 and was selling the car the next day.
While maintaining a vehicle is expensive I am happy that these folks have always stood behind what they do and the staff do what they can to find deals in the system. I have never been nickel and dime to death, nor have they done or offered to do things that weren't needed, maybe advised that in a few months something would need attention. Overall a great facility, now if they can work on that coffee!!
Never had a bad experience at this location. They always go above and beyond. Highly recommend this store.
My family and I got stranded here when the alternator went out of my van. Staff is very friendly and helpful. They were able to have us up and running again in no time.
Friendly staff..fair prices..very good work.
Firestone Complete Auto Care is a US Car Repair based in Ashland, Kentucky. Firestone Complete Auto Care is located at 1323 Central Ave, Ashland, KY 41101, USA.
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