Customer service is pretty good which is the only reason why this Gamestop has two stars. As a customer who frequents these Gamestops often, I find myself thoroughly irritated with this one in particular. Almost everytime I have come to this one I have some sort of issue. We'll start off with the first issue years ago with the location of the Gamestop in the mall. Due to this location you cannot access midnight releases of games, I will fairly say that this has changed recently though that you can go to another nearby Gamestop for the midnight release; However, why would you not just go to that one and preorder? Also, to my knowledge I think they may finally be open for some other releases which is finally a plus. Moving on to my other negatives, I have almost lost 10 dollars due to an employee's lack of attention, I don't believe he works there anymore (I wonder why). They do not ever inform me on any of my preorders being cancelled, I once came into that gamestop and they had refunded me 120 dollars because I never knew of those games being canceled. Maybe they sent me an email and I never received it, but to my knowledge I have never seen an email about either game. Finally on a more recent note, I have driven down there now 3 times to get a preowned xbox controller to work for the xbox one and a gears game. The first corded one didn't work at all, the second one's trigger never stopped firing a gun, and the third controller's light never came on and the right trigger never worked. Of all my problems with this store, the last entry is what really gets me, none of these controllers were tested and fit for resale. The only solace I have is that I called them and reported my problem and they would replace the preowned with a new one. Like Dante, I am bound to hell for all eternity.
I come here very often andd have been to many gamestops from ones in MO to VA and this one is normally very good with helping customers to midnight releases (were i got pokemon sun and moon) i recomend this store to people, though it is in the mall and small they do very well.
Excellent service, any games and games needs, and reasonable prices
This store is small, but the customer service is really good!
Don't play games but just switched to Cricket Wireless and they made the switch easily for me.
Gamestop is a US Electronics Store based in Ashland, Kentucky. Gamestop is located at 500 Winchester Avenue, Space 570, Ashland, KY 41101, USA.
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